CUSTOMER SATISFACTION SURVEY

Alpha Roofing would like to thank you for the opportunity to do business with you. To ensure that we are providing the highest level of service to our customers, please complete this survey. You can help us to improve our business and learn how to better serve you and our future customers more effectively.

 

 

Name:

Email Address:

 

About the salesperson/ estimator

Understood my needs:

Excellent

Average

Poor

Clearly explained the estimate:

Excellent

Average

Poor

Generates Trust:

Excellent

Average

Poor

 

About the intallation

Arrived on time:

Excellent

Average

Poor

Demonstrated appropriate respect:

Excellent

Average

Poor

Performed as professionals:

Excellent

Average

Poor

Protected properly during installation:

Excellent

Average

Poor

Cleaned up after job:

Excellent

Average

Poor

Completed project on time:

Excellent

Average

Poor

 

About the results

Met my expectations:

Excellent

Average

Poor

Would recommend to others:

Excellent

Average

Poor

 

How did you hear about us?

 

 

Referral

 

source:

 

 

Internet

 

site:

 

 

Realtor

 

name:

 

 

Angie's  List

 

Phone Book/ Yellow Pages

 

 

Website

 

Already  a  Customer

 

 

Signs

 

Better  Business  Bureau

 

 

Recommendations/ Comments to management:

May we use you as a referral source with prospective customers?

yes no

If yes, please provide a testimonial about your service:

TESTIMONIALS

Dear Mr. Lutz,

 

I wanted to let you know about the great staff you have. We requested a visit concerning a roof leak and Tim Lowe came by to look things over. Tim could have told us anything and likely we would have believed it, but he didn't, he identified a quick fix and solved the problem in no time and didn't bill us anything! Having dealt with other service providers this is extremely rare. Plus he came back a week later and checked over the whole roof again NO CHARGE.

 

Please give Tim our thanks, and be rest assured you are our first call for any issues and our first recommendation to others.

 

Two loyal customers,

Chris & Kara Endicott

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